Our Privacy Policy and Practices
At Al Anwar AC Repair, your privacy matters. We protect personal information, handle data responsibly, and ensure secure communication, giving Bahrain customers confidence and peace of mind when using our services.
Privacy Policy
Last Updated: November 11, 2025
Welcome to Al Anwar AC Repair (“Al Anwar”, “we”, “us”, or “our”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, store, use, disclose, and safeguard your personal information when you interact with our website or use our home appliance repair services across Bahrain.
We comply with global data protection regulations, including GDPR, CCPA, and PECR, ensuring your privacy is fully protected at all times.
1. About Al Anwar AC Repair
Al Anwar AC Repair is a trusted home appliance repair service provider in Bahrain, offering 24/7 AC, refrigerator, washing machine, dishwasher, stove, and chiller repair services. With certified technicians, genuine parts, and affordable rates, we ensure quick, reliable, and professional service for homes and businesses across Manama, Riffa, Muharraq, Isa Town, and surrounding areas.
Our expert team handles:
- AC Repairs & Maintenance
- Refrigerator & Freezer Repairs
- Washing Machine Repairs
- Electric Stove Repairs
Al Anwar combines expertise, reliability, and a customer-first approach to deliver trusted, high-quality repair services across Bahrain.
2. Data We Collect
We collect personal and technical information to provide, improve, and maintain our services:
a) Personal Data You Provide:
- Name, Email Address, Phone Number
- Address and Location Details
- Billing Information (Payment Method, Transaction History)
- Service Requests or Booking Details
- Messages or inquiries submitted via forms, WhatsApp, or email
b) Automatically Collected Data:
- IP Address, Device Type, Operating System
- Browser Type & Version
- Referring URLs, Pages Visited, Time Spent
- Server Logs & Analytics
- Cookies and Tracking Technologies
c) Special Circumstances:
- Call recordings for customer support and training purposes
- Data entered on behalf of third parties (with express consent)
3. How We Use Your Information
Your data may be used for:
- Managing service bookings and appointments
- Fulfilling repair contracts and service requests
- Processing payments and invoices
- Customer support and technical assistance
- Sending service updates, promotions, and reminders
- Improving our website and user experience
- Conducting security audits and fraud prevention
- Legal compliance and regulatory obligations
We never sell your data to third parties. All uses are strictly aligned with service delivery purposes.
2. Data We Collect
We comply with global data protection regulations, including GDPR, CCPA, and PECR, ensuring your privacy is fully protected at all times.
4. Automatic Decision-Making & Profiling
We may use automated systems to detect fraud, optimize service delivery, or improve personalization. No decisions with legal or significant effects are made without human review.
5. Cookies & Similar Technologies
We use cookies for:
- Understanding visitor behavior and website traffic
- Remembering user preferences
- Enhancing website functionality
- Running remarketing campaigns on Google, Meta, and other platforms
You can manage or disable cookies via your browser settings.
6. Legal Basis for Data Processing (GDPR Compliance)
We rely on:
- Consent – for optional marketing and newsletters
- Contractual Necessity – to deliver requested repair services
- Legal Obligation – to comply with applicable laws
- Legitimate Interest – for service improvement, analytics, and communication
7. Data Sharing & Third Parties
We may share your data with trusted partners under strict agreements:
- Payment Processors (Stripe, PayPal, etc.)
- Hosting & Cloud Service Providers
- Email Marketing Tools (e.g., Mailchimp)
- Analytics & Advertising Platforms (Google Ads, Meta Ads)
- Security & Compliance Vendors
All third parties must maintain strict confidentiality and act only on our instructions.
8. Data Transfers Outside Bahrain
When necessary, personal data may be transferred outside Bahrain with proper safeguards:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Binding Corporate Rules or equivalent measures
9. Data Retention
We retain information only as long as needed:
- Billing & Payment Data: 6 years
- Support Requests & Conversations: 12 months
- Website Logs: 90 days
- Anonymized Analytics Data: indefinitely
Deleted data is removed or anonymized from backups within 180 days.
10. Data Breaches & Incident Response
In case of a breach:
- Affected individuals are notified promptly
- Relevant authorities informed as required by law
- Investigation and corrective measures are implemented
- Security patches or updates applied immediately
11. Your Rights
You can exercise the following rights:
- Access – Request a copy of your data
- Rectification – Correct inaccurate information
- Erasure – Request deletion of personal data
- Restriction – Limit processing of your data
- Data Portability – Receive your data in a portable format
- Objection – Object to marketing or data use
Contact us to exercise any of these rights.
12. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect data from minors. Any such data is promptly deleted.
13. External Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Review their privacy policies separately.
14. Changes to This Privacy Policy
We regularly update this Privacy Policy. All changes are posted with a new “Last Updated” date. Please review this page periodically.
15. Contact Us
For questions, concerns, or to exercise your data rights, contact us:
Company: Al Anwar AC Repair, Bahrain